An IT issue affecting promotional prices at Foodstuffs supermarkets has caused checkout delays at New World stores – with some customers being overcharged.
Foodstuffs confirmed the technical issue meant some promotional prices were not being applied correctly at its North Island stores this morning.
A spokesperson said the issue had since been resolved at Pak'nSAVE and Four Square, but work was continuing to to restore affected promotions at New World.
"We’re sorry to customers affected and thank them for their patience while we get this sorted," the spokesperson said.
"For any customers who have been overcharged, we will refund the full amount paid for the overcharged product in line with our Refund Policy."
Foodstuffs said Club+ customers who scanned their card and were overcharged would be contacted and automatically refunded.
Other customers who believed they had been affected were advised to contact or visit the store where they shopped to arrange a refund.
Several New World supermarkets confirmed the issue with Club+ pricing in Facebook posts, saying staff were having to manually scan groceries, resulting in longer-than-usual checkout delays.
"We really appreciate your patience and understanding as our team works through this," one store posted.
"Fingers crossed we'll be back up and running soon."
Several New World stores around the North Island had closed while the issue was being resolved.
Foodstuffs replaced New World's former Clubcard loyalty programme with Club+ in July this year.
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