The Commerce Commission says it will be filing charges against fuel giant BP after the company allegedly failed to give customers discounts they were entitled to and charged incorrect prices at BP Connect service stations.
An investigation was launched in April 2025 after the Commission received complaints from customers who said they had scanned their Everyday Rewards cards at BP Connect stations but had not received the advertised fuel discounts.
Commerce Commission deputy chair Anne Callinan said customers who were promised discounts should have received them when they paid.
“We expect big businesses to take the time and effort to get pricing and promotions right. Consumers should be able to trust the information they receive when they are buying goods and services,” Callinan said.
"I have limited patience when it comes to large, well-resourced businesses who aren’t investing in their systems to get the basics right."
Following the investigation, BP made several changes and investments aimed at reducing the likelihood of similar issues following the investigation.
However, Callinan said investigators later uncovered another incident where customers had allegedly not received the advertised price.
“This instance is concerning, not only because it raises questions about the effectiveness of the company’s changes, but also as it was within the current period of higher fuel prices,” Callinan said.
The regulator said it would file charges against BP under the Fair Trading Act in the Auckland District Court.
'We have cooperated with the Commission' - BP
In a statement provided to 1News, BP said it acknowledged the Commission's intention to commence legal action "in relation to historical pricing accuracy matters".
"We have cooperated with the Commission throughout its investigation," a spokesperson said.
"Our focus remains on serving our customers with quality fuels, dependable service, and a consistent experience across our network.
"As this matter will be before the Courts, we are unable to comment further."
Most of the alleged conduct occurred before the recent rise in fuel prices.
The Commission said it had stepped up monitoring of fuel costs and pricing in response to conflict in the Middle East and would continue to scrutinise fuel companies.
It also noted the allegations were only in connection to BP Connect service stations owned and operated by BP, and not BP 2go sites, which were independently owned and operated.
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