Fair Go receives many complaints about NZ Post, so we take a look at three different scenarios of mail not getting through.

Fair Go: Three NZ Post customers puzzled over lost parcels

One customer had a parcel bounce between two Auckland mail centres, then back and forth to Porirua.

August 9, 2021

Orewa woman Pat Oldbury

Orewa woman waits nearly six months for couch to be delivered

Pat Oldbury's attempts to buy an adjustable chair and sofa resulted in frustration and delay.

June 29, 2021

Earlier this year, the TVNZ programme highlighted Renee’s plight, which started with a botched roofing job.

Offers of help come flooding in for soldier featured on Fair Go after botched roofing job

Renee Shaw has been battling for compensation and rising legal costs.

October 12, 2020

We share the Mansfield’s story while showing you how to avoid getting into the same situation.

Fair Go: Christchurch family fight accusations of running a meth lab in their rental

The Mansfields were taken to the Tenancy Tribunal by their property manager, LOTUS.

September 22, 2020

Renee invested in a home for her young family, only to have everything that could go wrong, go wrong.

Mum and soldier shows importance of perseverance in insurance battle over leaky roof

Renee Shaw invested in a home for her young family, only for everything that could go wrong, to go wrong.

July 13, 2020

We’ve been chasing Gordon Bayne for almost 20 years – now he’s faced justice in the Auckland District Court.

Concreting conman who's been chased by Fair Go for 15 years sentenced to jail

Gordon Bayne was convicted of managing a business while bankrupt, concealing property and misleading the Official Assignee.

June 22, 2020

November 2019
After meeting with Fair Go and the elevator company to argue her cause, Rangimarie has been asked to provide the elevator’s voice.

Te Reo Māori revamp coming to lifts in Government buildings thanks to Christchurch schoolgirl

Automated voices in te reo will be added to the lifts thanks to Rangimarie from Ao Tawhiti in Christchurch.

November 11, 2019

August 2019
Forty per cent off all jackets at Jay Jays wasn’t all that it seemed for Julia and daughter Sophie Pearson.

Fair Go: When is a jacket not a jacket? When it's made of sweatshirt material, apparently

Forty per cent off all jackets at Jay Jays wasn’t all that it seemed for Julia and daughter Sophie Pearson.

August 13, 2019

July 2019
Fair Go: Woman endures five month battle with Vodafone to cancel account in late husband’s name

Fair Go: Woman endures five month battle with Vodafone to cancel account in late husband’s name

The telco ended up apologising to Deborah Scheib.

July 29, 2019

May 2019
Our tips comes after our investigation into Gulf Harbour Healthcare and their questionable sales techniques.

Tips on how to protect vulnerable family members from buying items they don't need, can't afford

TVNZ1's Fair Go has this advice.

May 28, 2019

April 2019
Loads of Takaka parents say no and it turns out it’s not straightforward.

Fair Go: Should the school bus route dictate the school your kids can go to?

Some Golden Bay parents are up in arms over a decision by the only school bus company Golden Bay Coachlines.

April 9, 2019

Fair Go: Just Energy customer charged for two meters when she just had one

Fair Go: Just Energy customer charged for two meters when she just had one

Eventually Tania Jones received a full refund and apology from the company.

April 2, 2019

March 2019
One Whakatane resident was dumbfounded when her wicker started disintegrating after 18 months.

Fair Go: When outdoor furniture can’t live outdoors

One Whakatane resident was dumbfounded when her wicker started disintegrating after 18 months.

March 25, 2019

Consumers lose millions of dollars every year thanks to unused gift vouchers.

Fair Go: Kiwi consumers losing millions of dollars each year through expired gift vouchers

Consumer NZ is campaigning for retailers to "Drop the Date".

March 12, 2019

One woman came to Fair Go with a troublesome tale of a PrezzyCard and a problem pin.

PrezzyCard pin numbers problematic when they're meant to make giving easier

One woman came to Fair Go with a troublesome tale of a PrezzyCard and a problem pin.

March 5, 2019

February 2019
Fair Go: The ultimate power play - what happens when three students take on an electricity giant over a $400 fee

Fair Go: The ultimate power play - what happens when three students take on an electricity giant over a $400 fee

Sidney, Ashley and Lani were shocked to discover a huge early-termination fee, after their term had been extended.

February 25, 2019

November 2018
Typos can be really embarrassing – they can also cost an international traveller a fortune.

Fair Go: Woman's dream holiday ruined by an e-ticket typo

A missing space cost Clare Connolly over a grand when she was forced to buy a new ticket.

November 20, 2018

Takapau residents say they just wanted a safer stop – instead they were told to take a hike.

Fair Go: Bus service pulls the plug on small town after complaints of dangerous stop

Fair Go asked if the bus operator would reconsider given difficulties experienced by locals since it pulled out.

November 6, 2018

October 2018
Personalising a motor with a personalised plate has been problematic for Shaun.

Levin motorist racks up tickets as doppelganger plate causes confusion

After three months and multiple tickets, Shaun Bartosh gave up and came to Fair Go.

October 29, 2018

Gordon Bayne has left a trail of misery for over a decade, promising much, taking the money, and delivering very little.

Fair Go: Serial concrete cowboy Gordon Bayne still ripping people off

Bayne has left a trail of misery for over a decade, promising much, taking money, and delivering little.

October 8, 2018

August 2018
Celebrity gossip is always best hot off the press - a fact NZ Post is very mindful of.

Celebrity gossip reaches Aunty Shirley faster thanks to NZ Post's service tweak

Her magazines' delivery from Tauranga to Gisborne had stretached from five days to over two weeks.

August 28, 2018

Shauni and Shane have been at logger-heads with Michael Hill over their lifetime diamond guarantee.

Most read: Diamond disappears from engagement ring but no cover under warranty - 'I just think we've been unfairly treated'

Michael Hill believed the ring had been in an accident, but have offered the couple a store credit.

August 6, 2018

July 2018
We all hate parking meters but they are making a small fortune for city councils around the country.

Man in dispute with Tauranga City Council after being charged extra $1 for parking

Jeremy Brooking is annoyed about the lack of answers he got when he flagged an overpayment issue.

July 16, 2018

Skincare, manicures and the like can set you back thousands but doing it yourself also has its pitfalls.

Loud ear hair trimmer has user bristling at its high decibels

John Sayer is going to take up Remington NZ's offer of a replacement trimmer and test it.

July 3, 2018

May 2018
Shane has been denied income cover by insurance company because he failed to tell them of a condition unrelated to a rare nerve disorder that's kept him off work.

Man denied insurance cover over honest mistake - 'It's not fair, it's rubbish'

We meet a man facing financial ruin because he made a mistake filling out his insurance forms.

May 21, 2018