A global outage impacting Microsoft cloud products has disrupted some Air New Zealand systems this morning.
Air New Zealand chief customer and digital officer Jeremy O'Brien said the outage was "affecting a number of our systems, including our ability to process payments and digitally process boarding".
"If you’re travelling today, please be aware our teams will be managing some processes manually, which may result in longer wait times and delays. We recommend customers keep a close eye on the AirNZ app or website for the latest updates on their flight and allow plenty of time at the airport.
"We know this disruption is frustrating, and we want to sincerely thank our customers for their patience and understanding as our people work through this issue and get everyone where they need to be," he said.
On Facebook, NZ Police said it was aware of the issue affecting some of its public-facing websites.
"The outage is online only – users are still able to call 105 to make a non-emergency report, and please call 111 in an emergency.
"We apologise for any inconvenience and work is underway to get the websites back up and running as soon as possible."
Microsoft posted a note to its Azure status page that its teams were currently investigating issues related to its Azure Front Door service and acting to mitigate access problems.
Microsoft didn't immediately respond to AP request for comment, but the company acknowledged the issues on its Azure status page and its social media accounts.
Because so many sites and services use Microsoft's cloud service, an outage like this one can have widespread impact.
On Downdetector, a website that tracks online outages, users reported issues with Office 365, Minecraft, X-Box Live, Copilot, Costco, Starbucks, and many other services.
Alaska Airline wrote on its X account that the outage is at the heart of problems affecting their systems, including check-in services.
Microsoft’s Azure troubles came just hours before the company was set to release its quarterly earnings report, and just over a week after a massive outage of Amazon’s cloud computing service took down a broad range of online services, including social media, gaming, food delivery, streaming and financial platforms.
Amazon is the dominant provider of cloud computing services but Microsoft ranks second, ahead of Google, in most markets.
- with Associated Press
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