Five ASB branches are set to close across the North Island as customer preference continues to grow for self-serve banking.
Four Auckland branches will be closed at Milford, Wellsford, Waiuku and Māngere Bridge from February 29, while the Willis St branch in Wellington, which has been temporarily closed since October, will not reopen.
Executive general manager of personal banking Adam Boyd said the bank was investing more in digital and phone banking over the next five years and would put more staff into busier branches such as Albany, Takapuna, Pukekohe and Warkworth in Auckland, and Lambton Quay in Wellington.
He said that customer visits to the branches marked for closure have steadily declined over the past four years, ranging from an 83% decrease at Milford, to a 92% decrease at Māngere Bridge and Wellsford.
One of the quietest branches saw an average of just 14 customers through the door each day.
"Closing a branch isn't a straightforward decision and we know there will be some customers, who still visit these branches, disappointed by this news," he said.
"We're committed to supporting them and ensuring they continue to receive the level of service they require going forward.
"We will reach out to customers who regularly use these branches to let them know about these changes and how we will support them through the transition.
"Members of our business banking and community banking teams will be on the ground in these branches to help support with the transition, and we will work closely with customers who may need extra support, including engaging with Age Concern to offer workshops to its members."
The closures will leave the bank with 80 branches across the country.
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