A passenger "in a state of crisis" boarded a flight, immediately opened another cabin door and then fell through it onto the tarmac in Canada earlier this week.
The incident occurred at Toronto Pearson International Airport, before the plane had even left the gate.
Global News reports it was an an Air Canada flight to Dubai.
The passenger "boarded the aircraft normally", an Air Canada spokesperson said, before opening a door on the other side of the aircraft instead of going to their seat. Emergency services were called after the passenger fell through the opening.
"We can confirm all of our approved boarding and cabin operating procedures were followed," Air Canada said.
Police confirmed they responded to the fall.
"Through investigation, it was determined that the individual was in a state of crisis when this incident occurred and suffered relatively minor injuries from falling onto the tarmac," a spokesperson said.
The flight — scheduled to carry 319 passengers — was delayed for nearly six hours over the incident.
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