Air New Zealand will extend the expiry date for credits issued due to impacts caused by Covid-19 by two years.
The airline's chief financial officer Richard Thomson said customers who have a Covid credit now have until January 31, 2026 to book travel for completion by December 31, 2026.
"So far close to 85% of our customers who had a Covid credit have used them to book flights, but there is still over $200 million remaining. Given that amount, we believe this extension is the right thing to do to give customers more time.
“Air New Zealand Covid credits were issued for customers who purchased non-refundable fares for flights that could not be flown due to the pandemic.
"All customers who purchased refundable fares for flights impacted by Covid and have contacted us for a refund have had this processed.”
Thomson said the extension will only apply to Covid related credits issued prior to October 2022.
Credits issued since then under the airline’s normal terms and conditions for cancellations will continue to be valid for 12 months.
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