A Wellington woman was disgusted and horrified after finding a piece of chewed gum stuck to a package from Kmart.
Pip Cuming was opening a package, which had arrived 11 days after making the order, and watching Prime Minister Jacinda Ardern discuss the change in lockdown rules last night when she accidentally touched the gum.
The gum had been stuck to some bubblewrap, as well as a glass container.
"I had just received my order and whilst unwrapping the bubblewrap, my fingers stuck to something," she wrote in a complaint.
"I looked down and stuck to the glass container and the bubblewrap was chewed chewing gum.
"This is absolutely unaccetable, particularly during a pandemic.
“I want to know how something like that happened, I just found it really disgusting.
"I was pulling it apart with my hands. I've never had anything like that happen before."
She has since filed a complaint to Kmart.
Ms Cuming called for "checks and balances" for workers to ensure they were maintaining hygiene standards amid the lockdown.
"I just think it was done deliberately."
In a statement, a Kmart spokesperson told 1 NEWS Ms Cuming's experience "does not in any way reflect our hygiene and safety policies implemented."
"We think that every person who visits us in store or shops with us online, should have a wonderful experience; and we are so sorry that this has not been the case with a customer’s recent online experience in New Zealand," the spokesperson said.
"We have taken this information extremely seriously. We’ll be conducting a thorough investigation and will be in contact with the customer to rectify this as a matter of priority."
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