Plans for a new direct service between Auckland and Seoul and free Wi-Fi on all international aircraft from today are among a series of changes announced by Air New Zealand today.
The changes were announced following a 12-month review into the airline's revised profit guidance for the 2019 financial year.
The new direct services between Auckland and Seoul, South Korea (up to five services per week) will begin from late November 2019.
"Air New Zealand is experienced at adapting to changing macro environments, and the actions outlined in the business review today will ensure the business is more dynamic, increasingly competitive and financially resilient for the future," Air NZ CEO Christopher Luxon said in a statement.
"We are deferring aircraft deliveries and related capital expenditures, adjusting our capacity growth plans and driving sustainable efficiencies throughout our cost base to better reflect the slower demand growth we are seeing in the market."
Among the changes are an enhanced Business Premier experience and new, more spacious Economy product on long-haul flights from mid-2020.
Nine lounges across the network will be upgraded over the next two years and there will be an increase of routes to five services per week between Auckland-Taipei from November 2019, and Auckland-Chicago from December 2019.
"We have undertaken considerable customer research and testing over the past 12 months to come up with enhancements to the existing award-winning seat as well as a new food, beverage and service offering that reflects the essence of who we are as a nation. We are confident our Business Premier customers will love their Air New Zealand experience more than ever," Mr Luxon said.
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